Sole Developers
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Terms & Conditions

Mission Statement

Sole Developers aims to be one of the best Training & Personal Development Services in the UK, proving the Customers are priority, therefore delivering more than promised. Customer satisfaction is essential. Our Customers are number one!

Sole Developers will deliver a superior value service to Customers through quality, reliability, care & professionalism, putting our Customers needs first.

Sole Developers will grow & prosper by serving the needs of Customers better than the competitors, while effectively controlling costs.

Payment

Payment must be made in full no later than 14 working days prior to the course start date. Sole Developers reserves the right to re-allocate the course place to another delegate if fees are not paid in time.

Prices

All prices are stated on the relevant training course page on our website and in our company brochure. These will be charged at that rate at the time of booking. Discounts are offered for group bookings as stated. Further information can be obtained by emailing info@soledevelopers.co.uk

The Company has the right to change (reduce or increase) the cost of any course at any time, however if a course has already been booked, the client will be charged the price quoted at the time of the booking.

Settlement Terms

Payment for all training or services booked and confirmed by the client must be made prior to the training course/session taking place. Payment can be made by Cheque, Paypal, Credit/Switch Card or BACS transaction. All training courses/sessions booked will state the relevant registration, administration and certification fees.

Transferring courses

The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

Delegates can be transferred by contacting Sole Developers via telephone or email.
The transfer option only relates to delegates who are transferring to a different date on the same course.

The choice of course date must be specified at the time of transfer (else the instruction will be considered a cancellation).

The option to transfer delegates can only be used once, after which any movement will be considered a cancellation. All outstanding invoices will remain due, irrespective of the number of working days notice given for the cancellation.

Substitute delegates

You can transfer a place on a course to a substitute delegate free of charge.

Cancelling courses

Cancellations must be received in writing via email at info@soledevelopers.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

Your cancellation will be confirmed in writing along with an invoice for any fees due. See relevant Cancellation fees below under Course Terms and Conditions.

Course dates and venues

Sole Developers reserves the right to alter course dates and venues without liability.

In the event of a cancellation where alternative cannot be provided in respect of that course a full refund will be offered.

Sole Developers will not normally reimburse travel or accommodation expenses. Sole Developers are not able to offer refunds for cancellations outside our control, including adverse weather conditions, flooding or industrial action.

Course outlines

In order to respond rapidly to changes in market demand Sole Developers reserves the right to alter its course content and/or trainers/instructors at any point.

Course notes and training

Sole Developer’s course notes and training cannot be relied upon for legal interpretation. Neither Sole Developers nor its employees, trainers or consultants can accept responsibility for the actions of delegates, or those of other people reading the course notes, or responsibility for any loss incurred as a result of relying on the course content or the course notes.

Course Terms and Conditions

Booking
Courses may be booked by telephone, e-mail/online booking system or in writing.  If booked by telephone, the booking must be confirmed in writing within 7 days of the original booking.

Payment details to be provided with bookings.

Cancellation of booked courses by Customers
Should you wish to cancel training courses already booked, the following charges will apply:
21 days or more prior to booked course - no charge
14-20 days prior to booked course - 50% of course cost
0-14 days prior to booked course - 100% of course cost

Discount policy
Multiple booking discount only applies to delegates booked at the same time and may not be used in conjunction with any other special discount or offer which may be offered from time to time. Unless otherwise stated, any discount available on an event may not be used in conjunction with any other special discount or offer which may be offered from time to time.

10% loyalty discount on all courses for customers who have previously used our service.

Important note
Your booking form constitutes a legally binding contract. It may be necessary for reasons beyond our control to change the content and timing of the programme, the speakers, the date or the venue. In the unlikely event of the programme being cancelled, we will automatically make a full refund but hereby disclaim any further liability. If the programme takes place but you are unable to attend, whether for reasons within or beyond your control, the above conditions in relation to transfers and cancellations will apply.

Sole Developers accepts no responsibility for loss occasioned to any person acting or refraining from action as a result of the information disclosed by Sole Developers during the event.

Privacy policy

The personal details you give us will be used to provide you with relevant information regarding our training courses or services. All information collected at this site will be kept strictly confidential. A more detailed explanation about how we safeguard your personal information is described below. If you have any questions, please do not hesitate to contact us.

Notice and disclosure
Sole Developers collects the following information regarding visitors to the web site: domain name, name, relevant personal details, information regarding which pages are accessed, information volunteered by you (such as survey information), e-mail address and site registrations.

Sole Developers will analyse the web site data to constantly improve the value of the materials available for our subscribers, registered users/clients, where possible tailoring this material to individual requirements.

Privacy of our e-mail lists
Sole Developers maintains several e-mail lists to keep subscribers, registered users, the press, professional institutions and other interested parties informed about new products or services.

Registered users join our mailing lists by signing up through a form on the web site. We do not sell, rent, loan, trade or lease e-mail addresses to any companies outside Sole Developers.

Your details
The details you provide will be held on Sole Developers database and will be used to promote other products and services that may be of interest from Sole Developers, we will not pass your details onto any third parties without your permission.

All bookings on our events are subject to the above terms and conditions and your acceptance of them constitutes a legally binding contract under English law. You will be deemed to have accepted the terms and conditions (a) at the time of booking if using our website or (b), for bookings made in any other way, unless we hear from you within seven days of our sending you this document.

 

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